Problem
Unable to access Google Workspace account on iOS and is getting an Unregistered message on the Google Device policy app.
Environment
- iOS mobile devices
Solution
- Download a certificate signing request.
- Log in to the Admin console.
- Navigate to Menu > Devices > Mobile & endpoints > Settings > iOS.
- Click Apple certificates > Set Up New Certificate.
- Under Certification Request, click Get CSR.
- Save the certificate signing request (.csr) file to a convenient location where you can access it later.
- Download this file only once.
- Get a signed certificate from Apple.
- From your Admin console, click Apple Push Certificates Portal and sign in to the portal with your Apple ID and password.
- Click Create a Certificate and accept the terms of use.
- Click Choose File and select the certificate signing request (.csr) file you saved earlier.
- To submit the request file, click Upload.
- Apple accepts the request and displays a confirmation page with your service type, vendor domain, and the expiration date for this certificate.
- Click Download and save the signed certificate (.pem) file. Download this file only once.
- Go back to your Admin console tab or window.
- Upload your signed certificate.
- Under Enter Business Apple ID, enter the Apple ID you used to create the certificate. Your ID is automatically saved to remind you when you renew the certificate.
- Click Upload Certificate and select the certificate (.pem) file you saved from the Apple Confirmation page.
- Click Save & Continue.
Cause
Apple push certificate is not configured.