Problem
You are unable to access to services such as Gmail, Drive, Calendar, and get the following error message: Unable to access your account, you do not have a license to access.
Environment
- Check that the user has the correct license assigned.
- Also test from another device, if it is not reproducible and the behavior or error message is only happening with one device.
- After checking that this behavior is only happening with one device only, you try of the following alternatives:
- Reset the device settings.
- Clean cookies and cache.
- Check if the device does not have a secondary account linked.
- Check if user is in an OU where these services are enabled in core services
- It may be caused by stuck policy/settings at the server side, so moving users between OUs may workaround the issue.
- If none is helping, create a consult with affected and unaffected usernames, HAR file when accessing resources and debug logs.