Unable to add email alias to existing user

Problem

When trying to add an email alias to an existing user, you creat a new user.

Environment

  • Google Workspace Business Starter subscription.

Solution

Alias can only be assigned during user creation.

Remove the created user
  1. Log in to the Admin console.
  2. Navigate to Menu > Directory > Users.
  3. Select the user that will be added as email alias to another user.
  4. Click Delete User.
Add email alias to the existing user
  1. Log in to the Admin console.
  2. Navigate to Menu > Directory > Users.
  3. Open the user settings page by clicking the user's name.
  4. On the left, under the user's name, click Add Alternate Emails.
  5. Click Alternate email and enter a name for the alias (the part of the address before the @ sign).
    • (Optional) If needed, select a secondary domain.
      Note: User alias domains do not show in the Domain menu. 
    • (Optional) If you want to add more email aliases, repeat as needed.
  6. Click on Save.