Unable to download files in a shared drive folder


You have the Viewer role on a shared drive, and the Download button is unavailable on a folder in a shared drive that has the Allow viewers and commenters to download, print, and copy files selected.


  • Google Drive


  1. Go to the shared drive that has the folder or file affected.
  2. Right-click on the folder or file and select the Share button.
  3. Click on the settings button on the top right side.
  4. Select the box for the setting Allow viewers and commenters to download, print, and copy file.
  5. Close the share box. 


File-level restrictions stay in place unless specifically changed or removed from the file. For example, if a file owner sets their file to prevent downloading, copying, and printing, it stays like that after it's moved out of a shared drive, even if those actions are allowed by the new location.