Problem
You notice that device enrollment is not working correctly for a deprovisioned ChromeOS device.
Environment
- Deprovisioned ChromeOS device(s)
Solution
You must wipe a deprovisioned before it can be re-enrolled again as listed below:
Factory reset your Chromebook:
Factory reset your Chromebook:
- Sign out of your Chromebook.
- Press and hold Ctrl+Alt+Shift+r.
- Select Restart.
- In the box that appears, select Powerwash > Continue.
- Follow the steps that appear and sign in with your Google Account.
- Note: The account you sign in with after you reset your Chromebook will be the owner account.
Cause
Chromebooks were deprovisioned, but not wiped