Administrator privilege definitions
If you want them to generate and view backup verification codes for users, admins, and super admins, you need to grant them super admin privileges. Admins with the Support privilege can use phone, chat, and email options to contact Google Workspace support.
Search results for workspace unable to generate backup codes for a user as a reseller
You are an administrator of your nonprofit’s Google Workspace account but you are unable to log in to admin.google.com.
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