Unable to install Google Credential Provider for Windows

Problem

After Google Credential Provider for Windows installation you cannot find the option to add a work account. 

Environment

  • Windows 10 with GCPW

Solution

  1. Uninstall GCPW using the command line.
  2. Open a command prompt with full administrator permissions.
  3. Change the directory using the command:  
    cd C:\Program Files\Google\Credential Provider
  4. View the directory, then locate the subdirectory named after the version number. It will look similar to this: 74.0.3432.34.
  5. Change the directory using the version number. Example:  
    cd “C:\Program Files\Google\Credential Provider\74.0.3432.34”
  6. At the prompt, specify:  
    gcp_setup.exe /uninstall
Workaround
  1. Uninstall GCPW using Add/Remove Programs.
  2. In the Windows Start menu, click Settings.
  3. Click Apps.
  4. Click Google Credential Provider for Windows.
  5. Click Uninstall.  
  6. Remove the following Windows registry keys and folders: 
    - Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Enrollment
- Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Google\GCPW
- Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Google\Update\ClientState\{430FD4D0-B729-4F61-AA34-91526481799D}\CloudManagementEnrollmentToken
- Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Google\Update\ClientState\{32987697-A14E-4B89-84D6-630D5431E831}
- Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Google\Enrollment

    C:\Program Files (x86)\Google\Policies\Z29vZ2xlL21hY2hpbmUtbGV2ZWwtb21haGE=
  7. To finalize restart the machine and re-install GCPW.