Unable to print a file from Google Drive

Problem

When you try to print a file on Google Drive you cannot set up the printer settings because it gets stuck in preview mode. 

Environment

  • Google Drive Web UI

Solution

Check the previous versions of the file, if the previous version works good and Google Drive allows the customer to print the file, restore that version following the next steps:
  1. In Drive, select the file.
  2. At the top right, click More > Manage versions.
  3. Click More > Download to download the file.
  4. (Optional) To revert to an earlier version (such as the one you downloaded above), click Upload New Version, find the version of the file, and click Open.
  5. Click Close.