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Unable to receive emails from external sender
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Problem
You notice you are unable to receive emails from a specific sender.
Environment
Solution
Use the message header to track email delivery using Email Log Search.
Go to the Admin Console . Select Reporting > Email Log Search. Paste the Message ID and view the results. By clicking the recipient's address you may see:
Delivery status. If the email was delivered or rejected. The rejection reason. Any errors and rules applied.
Note: The email log search will only show emails that arrived to Google Servers, if there aren't any results it means the email never reached the servers.
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Last updated 2024-03-27 UTC.
[{
"type": "thumb-down",
"id": "missingTheInformationINeed",
"label":"Missing the information I need"
},{
"type": "thumb-down",
"id": "tooComplicatedTooManySteps",
"label":"Too complicated / too many steps"
},{
"type": "thumb-down",
"id": "outOfDate",
"label":"Out of date"
},{
"type": "thumb-down",
"id": "samplesCodeIssue",
"label":"Samples / code issue"
},{
"type": "thumb-down",
"id": "otherDown",
"label":"Other"
}]
[{
"type": "thumb-up",
"id": "easyToUnderstand",
"label":"Easy to understand"
},{
"type": "thumb-up",
"id": "solvedMyProblem",
"label":"Solved my problem"
},{
"type": "thumb-up",
"id": "otherUp",
"label":"Other"
}]
Need to tell us more?
{"lastModified": "Last updated 2024-03-27 UTC."}
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Missing the information I need","missingTheInformationINeed","thumb-down"],["Too complicated / too many steps","tooComplicatedTooManySteps","thumb-down"],["Out of date","outOfDate","thumb-down"],["Samples / code issue","samplesCodeIssue","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-03-27 UTC."]]
