Unable to receive emails from external sender


Emails are not being received from a specific sender.


  • Gmail
  • Admin console


You must perform a test using the message header to track email delivery using Email Log Search. To do this please follow the steps described below:
  1. Go to the Admin Console.
  2. Selct Reporting >Email Log Search.
  3. Paste the Message ID and view the results.
By clicking the recipient's address you may see:
  • Delivery status.
  • If the email was delivered or rejected.
  • The rejection reason.
  • Any errors and rules applied.
Note: The email log search will only show emails that arrived to Google Servers, if there aren't any results it means the email never reached the servers.


It may be caused by external reasons out of Google's scope of support