Unable to receive mail error with a new user in a new domain


You create a new user account, inside a new domain, sent a test email to newly created user, but a bounce back message is received:
Your message wasn't delivered because the address couldn't be found, or is unable to receive mail


  • Gmail Delivery
  • Admin Console


Confirm the domain's MX Records are configured using the Dig tool. See the following article for which MX Records need to be seen with this tool.


Google MX records are missing on the domain which are capable of receiving emails on the domain.