Unable to see or change Gmail themes

Problem

Users are unable to see or change Gmail themes.

Environment

  • Gmail web

Solution

Super Admin can enable Themes from the Admin console:
  1. From the Admin console, click on Apps.
  2. Click on Google Workspace.
  3. Click on Gmail.
  4. Click on User Settings.
  5. Enable Themes.
  6. Save changes.
Note: There may be a delay before your changes take effect.

Cause

Propagation delay.