Unable to set up Advanced Mobile Management

Problem

When you access the Mobile Management settings, the option to set up Advanced Mobile Management is not available or grayed out.

Environment

  • Mobile Device Management (MDM)
  • Android
  • iOS
  • Google Workspace Business Starter
  • Google Workspace Business Standard

Solution

This functionality is only available to Google Workspace Business Plus. Please see here to switch your edition to Google Workspace Business Plus.

Cause

Advanced Mobile Device Management is only available in Google Workspace Business Plus or higher editions. You may confirm the supported editions and steps to set it up in this article about Advanced Mobile Management