Manage a user's security settings
If the user is required to use 2-Step Verification with a security key:
- The user can't generate their own backup verification codes. An administrator needs to generate these codes and provide them to the user when needed.
- Once you generate codes for the user, the user's grace period for using these codes begins.
Search results for workspace unable to set up 2 step verification
Google Workspace users can't sign in to Gmail accounts
Recover an account protected by 2-Step ...
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