Unable to sign in to app in work profile


User is unable to sign in to third party app, such as Outlook. 


  • Android device with "Advanced" Mobile device management


  1. Make sure you are not attempting to sign in to Outlook with your work account using the Outlook app in their personal profile.
  2. Download Outlook in the work profile and re-attempt the sync process.


As account data is not shared between profiles, the app is attempting to add the account to the device, but the account is already added. App needs to be downloaded in the work profile.