Unable to sync account to android device


How can you sync your account to android devices?


  • Mobile Device Management
  • Android


Make sure that Android Sync is turned on for the device

  1. In the Admin console, go to Menu > Devices > Mobile & endpoints > Settings > Universal.
  2. At the left, click the user's organizational unit.
  3. Click Data access > Android Sync.
  4. Confirm that Allow work data to sync on Android devices is checked.
After, make sure that third-party Android mobile management is turned off
  1. Go back to the Devices page.
  2. Click Settings > Third-party integrations > Android EMM.
  3. Confirm that the box isn't checked.


Android Sync is disabled in the Admin console.