Unable to use domain for new Google Workspace account

Problem

How can you add a domain when you have encountered the error message This domain is already in use while signing up for Google Workspace account? This also may happen when adding it as a secondary domain, or user alias domain.

Environment

  • Admin console

Solution

  1. Use the Admin Toolbox to fill out this form to free up your domain and be able to use it with your new account: Domain in use contact form.
Note: Access to the domain's DNS settings is required or records section, as the process will requires to prove domain ownership to create a case for the Account Recovery team to further assist.

Cause

Another account currently uses the domain you want to register. Domains can only be linked to one Google Workspace account at a time.