Unable to verify identity on sign in

Problem

As an administrator you want to help an authorized user who can’t verify their identity due to their phone signal.

Environment

  • Google Sign in page

Solution

  1. Log in to the Admin console.
  2. Navigate to Menu > Directory > Users.
  3. Click the row for the user account to display the user information page.
  4. Click Security.
  5. Click Login challenge.
  6. Click Turn Off For 10 Minutes.
  7. Advise to reset the password of the affected user.