Unable to verify secondary domain after 72 hours of adding TXT verification

Problem

Error: "We're currently unable to verify your domain. You might need to wait longer for your domain host to update your information. If that doesn't happen soon, try verifying again." when trying to verify the secondary domain even after 72 hours of adding the TXT verification record.

Environment

  • Admin console
  • Domain Management

Solution

Check if you have used the domain as a domain alias in another Google Workspace account.
  1. Login to the Admin console.
  2. Go to Account > Domains > Manage domains.
  3. Find and click the Remove option beside the domain alias.
Log in to the Admin console and add the domain.
  1. Go to Account > Domains > Manage domains.
  2. Click Add a domain.
  3. Type the domain name in the domain name field.
  4. Select Secondary domain.
  5. Click Add domain & Start verification.

Cause

The domain is currently being used as a secondary domain or domain alias in another account. The domain was not verified on that account, so it allowed you to add it to your current Google Workspace account.