Fix common issues in Google Drive
2. Try basic troubleshooting
- Step 1: Check your Internet connection. ...
- Step 2: Check your browser version. ...
- Step 3: Clear your browser cache. ...
- Step 4: Reduce the size of your file. ...
- Step 5: Turn Offline Access on and off. ...
- Step 6: Check your virus scanning software. ...
- Step 7: Check your firewall and proxy settings (Advanced)