How to change the displayed name when sending an email

Problem

How can you change the displayed name shown when sending an email?

Environment

  • Admin console 
  • Gmail

Solution

You can either update the displayed name on your emails through the Admin console or through Gmail. Refer to the steps below:

To update it through the Admin console.

  1. Log in to your Admin console.
  2. Click the Menu > Directory > Users.
  3. Look for the user that you would like to update the name and click on it.
  4. Click Update User on the left side panel.
  5. You may now change the first and last name.
  6. Once done, click on the Update User button to save it.

To update it through Gmail:

  1. Log in to your Gmail account.
  2. Click the Settings button in the upper right corner.
  3. Click on See all settings.
  4. In the settings page, look for the Account and Import tab then click on it.
  5. Look for Send Mail As and click edit info next to your email address.
  6. In the pop-up window, update the name to your business name instead.
  7. Click on Save changes.

Note: Changes made in the Admin Console or on your account may take at least 24 hours to propagate.