User unable to access the Admin console
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Problem
You need to allow access to the Admin console, but the options are not available.
Environment
Solution
- In the Admin console.
- Navigate to Menu > Directory > Users.
- In the Users list, find the user. For tips, go to Find a user account.
- Click the user's name to open their account page.
- Click Admin roles and privileges.
- Click the Super Admin role.
- This displays a slider next to each role.
- Next to the Super Admin role, click the slider so it's marked Assigned.
- Click Save.
- Tip: In the Privileges section below, you can see all the user's privileges.
- Important: Have the new administrator add recovery options to their account
Cause
User does not have any admin role assigned to his user.
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Last updated 2024-07-12 UTC.
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{"lastModified": "Last updated 2024-07-12 UTC."}