User unable to access the Admin console

Problem

You need to allow access to the Admin console, but the options are not available.

Environment

  • Admin console 

Solution

  1. In the Admin console.
  2. Navigate to Menu > Directory > Users.
  3. In the Users list, find the user. For tips, go to Find a user account.
  4. Click the user's name to open their account page.
  5. Click Admin roles and privileges.
  6. Click the Super Admin role.
    • This displays a  slider next to each role.
  7. Next to the Super Admin role,  click the slider so it's marked Assigned.
  8. Click Save.
    • Tip: In the Privileges section below, you can see all the user's privileges.
  9. Important: Have the new administrator add recovery options to their account

Cause

User does not have any admin role assigned to his user.