Note: Only super administrators can reset an administrator's password. If the user is suspended, the lock is replaced by a red exclamation mark. You must restore the suspended user account before you can reset the password. After you reset the user's password, you must send them their new password.

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Search results for workspace user unable to reset their password

You are an administrator of your nonprofit’s Google Workspace account but you are unable to log in to admin.google.com.

Recovering administrator access to your account

Reset a user's password

Set up password recovery for users

Require passwords for managed mobile devices