Problem
Your newly created users, who are listed as being under 18, cannot access the account due to an SMS code verification.
Environment
- Admin console
- User Management
Solution
The super admin or the user can use their number to get the SMS code verification. Please follow the steps below:
- Go to your login page.
- Input your login credentials.
- Once prompted to follow the SMS verification, add any number you have on hand.
- Enter the code you receive.
Cause
Bulk creation of users on larger accounts will trigger the SMS verification. This is so new users can prove they are real persons and not spam accounts.