Users listed as being under 18 are prompted to complete an SMS verification on first login


Your newly created users, who are listed as being under 18, cannot access the account due to an SMS code verification. 


  • Admin console
  • User Management


The super admin or the user can use their number to get the SMS code verification. Please follow the steps below:
  1. Go to your login page.
  2. Input your login credentials.
  3. Once prompted to follow the SMS verification, add any number you have on hand. 
  4. Enter the code you receive.
Note: the phone number used will not be stored for future use, this is just to make sure that a person will be using the account.


Bulk creation of users on larger accounts will trigger the SMS verification. This is so new users can prove they are real persons and not spam accounts.