Problem
The Windows device entry in the Admin console is not linking a serial number, the field is empty and by consequence Context Aware Access does not work.
Environment
- Mobile Device Management
- Context Aware Access
Solution
Confirm if the Windows machine is able to read this detail by following these steps:
- In the affected machine, open the Command Prompt by pressing the Windows key on your keyboard, then press X.
- Select Command Prompt (Admin) on the menu or just open CMD as Admnistrator.
- Type wmic bios get serialnumber and then press Enter on your keyboard.
- If the serial number does not load, refer to Microsoft or the manufacturer for further support.