How to allow users to reset their account password

Problem

How can you allow users to reset their Google Account password without an administrator intervention?

Environment

  • Admin console
  • Google Sign-in page

Solution

To allow non-administrator users to do a self recovery (reset password), you need to follow these steps: 

Allow user account recovery (administrator settings):

  1. Log in to the Admin Console.
  2. On the left side, click Security.
  3. Click Authentication > Account Recovery.
  4. In the middle, select the User account recovery box.
  5. Check the box beside the Allow users and non-super admins to recover their account.
  6. Click Save.
Reset password (user's side):
  1. Log in to the Google Account page.
  2. Enter your email address.
  3. Click Forgot Password.
  4. Follow the steps for the self recovery and then reset the password.

Cause

For further information check this article.