Use this table to fix issues that might occur during a data import from Gmail and Google Drive.
| Error message | How to troubleshoot |
|---|---|
| Error occurred while calling source system | The Gmail account owner revoked access to their account. Ask the account owner to authorize the connection request again, and then start a new import. |
| All required OAuth scopes have not been granted access | Ask the Gmail account owner to authorize the connection request again and grant permission to copy Gmail and Drive data. Then you can run a new import. |
| Temporary Error Occurred | A temporary error occurred. Run a delta import. |
| Error occurred while generating user credentials | Domain-wide delegation hasn't finished yet. In most cases, domain-wide delegation completes within a few hours, up to 24 hours. After it completes, run a delta import to try the tasks again. |
| User Not found | The Gmail user wasn't found. Connect to a valid Gmail account and run an import. |
| Invalid Label | A label was deleted from the Gmail account during the import. Add the label again and run a delta import. |
| Target Folder not found | An imported folder was deleted in Workspace Drive during the import. Avoid deleting folders in the Workspace account while an import is running. |
| External Sharing restricted | External or link sharing is turned off for your organization. Turn on external sharing for files and folders in Drive, and then run a delta import. |
| Temporary Shared drive not found | Don't delete or modify the temporary shared drive created in the Workspace account. Restoring or recreating the temporary shared drive doesn't resolve the issue. Instead, run a delta import to copy the remaining files and folders. |
| Storage Quota Exceeded | The source Gmail account is 100% full. Delete items to free up storage, or buy additional storage. |
| Destination Google Workspace storage is full | Free up storage or buy additional storage for your Workspace account. |
| User rate limit exceeded | Google Drive enforces a 750 GB upload and copy limit per user every 24 hours, including delta imports. Wait 24 hours for the daily quota to reset, and then run a delta import. |
| Google Drive is not enabled for the user | Google Drive is turned off for the user's Workspace account, or the user doesn't have a Google Drive license. Turn on Drive and Docs in the Admin console, and then run a delta import. |
| The item shared with "Anyone with the link" on the source could not be shared with the same setting on the target file on Google Drive. | Public link sharing is blocked in your Workspace organization's Drive sharing policy. Turn on external or link sharing in the Admin console, and then run a delta import. |
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