Messages bounce in groups with suspended members

This page is for administrators who manage groups for an organization. If you're not an admin and need help managing your own groups, go to the Learning Center.

Messages from groups automatically bounce when more than 66% of the members in the group are suspended.

Remove suspended members from a group

If you remove a member from a group, they no longer receive email addressed to the group. Removing a member does not delete the user's account.

Also, if you remove the group owner, the group still works. As an administrator, you can manage the group or assign ownership to another user.

  1. In the Google Admin console, go to Menu and then Directory and thenGroups.

    Requires having the Groups administrator privilege.

  2. Click the name of a group and thenMembers.
  3. Do one of the following:
    • Remove one member—Point to the member and click Remove
    • Remove multiple members—Check the boxes next to the members and click Remove members .
  4. Click Remove Members to confirm.

Best practices

  • Make sure large numbers of suspended users don't remain in groups indefinitely.
  • Remove suspended users from groups as part of any termination process.
  • Communicate best practices to group owners and managers in your organization.