Update guest settings in the directory

To complete these steps, you need the appropriate User management privilege . Without the correct privilege, you won't see all the controls needed to complete these steps.

View the Guests directory

The Guests directory lists all guest accounts created under your organization's domain, along with their email addresses, last access date, and status. You can filter guests by status, search for specific users, and manage them in many of the same ways you can manage your organization's users.

  1. Sign in with an administrator account to the Google Admin console.
  2. Go to Menu Directory and then Guests
  3. To filter the list, click User status, select the filter you want, then click Apply.
  4. To download a list of guests that are interacting with users in your organization, click the Download guests button at the top of the page.
    • Choose Currently applied filters or No filters.
    • Choose your download format: Google Sheets, Comma-separated values (CSV), or JSON
    • Click Download.

  5. To take actions on guest accounts, check a box next to one or more guests' names and click Actions to open a drop-down of options:

    • Email user: Send an email to one or more guests.

    • Suspend user: Temporarily suspend a guest from accessing their account but retain their associated data. Note that guests cannot be suspended in bulk. Learn more about suspending guests or restoring suspended guests

    • Delete user: Delete one or more guests and all their associated data. Note that your users can still invite guests back again after deletion. Learn more about deleting guests or restoring recently deleted guests.

    • Add to groups: Add one or more guests to email groups within your organization. Learn more

  6. To open a guest's details page, click their Name.

Make changes in a guest's details page

To complete these steps, you need the appropriate User management privilege . Without the correct privilege, you won't see all the controls needed to complete these steps.

Clicking on a guest's name takes you to their details page. A blue External badge beneath their name indicates that they're a guest. The email address created for their account—formatted like user_company.com@hostorg.com.guest.google—is also listed. Actions you can take are listed below the email address:

  • Reset password: Automatically generate or manually create a new password for the guest.
  • Update user: Update the guest's first or last name. A guest's primary email address can't be updated.
  • Add alternate emails: Alternate email addresses aren't available for guests.
  • Add to groups: Search for a group and add the guest.
  • Email: Send an email to the guest.
  • Suspend user: Suspend the guest account.
  • Restore data: Restore app data deleted by the guest during a specific timeframe.

  • Delete user: Delete the guest's account.

    • Your users can still invite guests back again after deletion. Learn more about deleting guests

  • Change organizational unit: This option is not available. Guests can only be in the Workspace Guests organizational unit.

There are also tabs listed next to the guest's name where you can take additional actions.

  • User details: You can update a guest's User information, including things like contact information or whether they should be included in the Directory, You can also manage their access to Apps. Managed devices and Access to shared drives are not enabled for guest accounts.
  • Security: You can update security settings for a guest in the Security tab. Learn more about resetting a guest's password, setting up password recovery and allowing guests to add password recovery details
  • Groups: You can manage a guest's groups in the Groups tab.
  • Investigate: You can check log events for issues related to a guest in the Investigate tab. Click View logs to open the security investigation tool.

View guest domains

You can view the domains of your organization's guests in your Admin console.

  1. Go to Menu Account and then Domains and then Manage domains.
  2. Guest domains are listed as the Visitors Domain type.

Directory listing and access for guests

You can choose whether you want guests to appear in or be able to see your organization's directory. Learn more about how to manage your user Directory .