Dialpad Sandbox cloud app

Using the SAML 2.0 standard, you can configure single sign-on (SSO) for a number of cloud apps. After you set up SSO, your users can use their Google Workspace credentials to sign in to an app using SSO.

Use SAML to set up SSO for Dialpad Sandbox

You must be signed in as a super administrator for this task.

Step 1: Set up Google as a SAML identity provider

  1. In the Google Admin console, go to Menu and then Appsand thenWeb and mobile apps.

    You must be signed in as a super administrator for this task.

  2. Click Add appand thenSearch for apps.
  3. For Enter app name, enter Dialpad Sandbox.
  4. In the search results, point to Dialpad Sandbox and click Select.
  5. In the Google Identity Provider details window, for Option 2: Copy the SSO URL, entity ID, and certificate:
    • Next to SSO URL, click Copy and save the URL.
    • Next to Entity ID, click Copy and save the entity ID.
    • Next to Certificate, click Copy and save the certificate.
      You need these details to complete the setup in Dialpad Sandbox.
  6. Click Continue.
  7. On the Service provider details page, for ACS URL and Entity ID, replace {your‑domain} with your Dialpad Sandbox subdomain.
  8. Click Continue.
  9. In the Attribute Mapping window, click Select field and map the following Google directory attributes to their corresponding Dialpad Sandbox attributes. The FirstName, LastName, and Email attributes are required.
    Google directory attribute Dialpad Sandbox attribute
    Basic Information > First Name FirstName
    Basic Information > Last Name LastName
    Basic Information > Primary Email Email
  10. (Optional) To add additional mappings, click Add Mapping and select the fields that you need to map.
  11. (Optional) To enter group names that are relevant for this app:
    1. For Group membership (optional), click Search for a group, enter one or more letters of the group name, and select the group name.
    2. Add additional groups as needed (maximum of 75 groups).
    3. For App attribute, enter the corresponding groups attribute name of the service provider.

    Regardless of how many group names you enter, the SAML response includes only groups that a user is a member of (directly or indirectly). For more information, go to About group membership mapping.

  12. Click Finish.

Step 2: Set up Dialpad Sandbox as a SAML 2.0 service provider

  1. Open a new Incognito browser window, go to the Dialbox Sandbox sign-in page, and sign in with your Dialpad Sandbox administrator account.
  2. Click Log In.
  3. Complete the following steps with the information that you copied in Step 1:
    1. For IdP SSO Url, paste the SSO URL.
    2. For IdP Entity ID (Issuer), paste the Entity ID.
    3. For Certificate, paste the certificate and then remove Begin Certificate and End Certificate from the certificate text.
  4. Click Save.

Step 3: Turn on app for users

Before you begin: To turn a service on or off for certain users, put their accounts in an organizational unit (to control access by department) or add them to an access group (to allow access for users across or within departments).

  1. In the Google Admin console, go to Menu and then Appsand thenWeb and mobile apps.

    You must be signed in as a super administrator for this task.

  2. Click Dialpad Sandbox.
  3. Click User access.

  4. To turn a service on or off for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  5. (Optional) To turn a service on or off for an organizational unit:
    1. At the left, select the organizational unit.
    2. To change the Service status, select On or Off.
    3. Choose one:
      • If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
      • If the Service status is set to Overridden, either click Inherit to revert to the same setting as its parent, or click Save to keep the new setting, even if the parent setting changes.
        Learn more about organizational structure.
  6. (Optional) To turn on a service for a set of users across or within organizational units, select an access group. For details, go to Customize service access using access groups.
  7. Ensure that your Dialpad Sandbox user account email domains match the primary domain of your organization's managed Google Account.

Step 4: Verify that the SSO is working

Dialpad Sandbox supports both identity provider-initiated and service provider-initiated SSO.

Verify identity provider-initiated SSO

  1. In the Google Admin console, go to Menu and then Appsand thenWeb and mobile apps.

    You must be signed in as a super administrator for this task.

  2. Click Dialpad Sandbox.
  3. In the Dialpad Sandbox section, click Test SAML Login.
  4. At the top, click Test SAML login.

    The app should open in a separate tab. If it doesn't, troubleshoot the error message and try again. For details on troubleshooting, go to SAML app error messages.

Verify service provider-initiated SSO

  1. Close all browser windows.
  2. Go to the Dialpad Sandbox sign-in page and sign in with your Dialpad Sandbox account.
  3. Click Dialpad Sandbox.
  4. Enter your Google Workspace email address and click Dialpad Sandbox.
    You should be redirected to the Google sign-in page.
  5. Select your account and enter your password.

After your credentials are authenticated, the app should open.

Step 5: Set up user provisioning

As a super administrator, you can automatically provision users in the app. For details, go to Configure Dialpad Sandbox user provisioning.


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