Cancel your Voice subscription

To stop using Google Voice at your organization, cancel your Voice subscription. Because you're billed on a monthly flexible subscription plan, canceling your subscription immediately stops further billing for Voice services.

Canceling your subscription terminates all your Voice licenses. You can cancel Voice and keep your other subscriptions active, such as Google Workspace.

Before you cancel

  • Save user data—After you cancel, users have access to their Voice data, but they won't be able to use Voice features. User data is automatically deleted when you delete user accounts. The easiest way to download and export your users' data is with the Data Export tool.
  • Save billing records—After you cancel your Voice account, you cannot access your billing records (unless you still have an active Workspace subscription). Before you cancel, download any invoices or billing records. For details, go to Access your billing accounts.
  • Port out numbers—Port out your Voice phone numbers to another service provider. For details, go to Port out Voice numbers.

Cancel a subscription

  1. In the Google Admin console, go to Menu and then Billing and then Subscriptions.

    Requires having the Billing management privilege.

  2. Click Google Voice.
  3. Click More and then Cancel Subscription . Review details about charges after you cancel.
  4. Choose a reason for leaving and then click Continue.
  5. Review the cancellation details and if you agree, check the confirmation box.
  6. At the bottom, enter your administrator email address and click Cancel my subscription.

To delete all your subscriptions, go to Cancel Google Workspace.

Downgrades from Voice Starter standalone

To downgrade from Voice Starter standalone to a free Google Voice account, cancel your subscription. You’ll be automatically downgraded.

  • Access: Once your subscription is canceled, you lose access to the Admin console (unless you have a separate Google Workspace subscription).
  • Data retention: Your existing Voice data is preserved and remains accessible.
  • Phone numbers: Your number will be unassigned, but you have 90 days to reclaim it.
  • Reclaiming: To keep your number, go to your Voice settings and select Get a number within 90 days of cancellation.

Downgrades from Voice Standard standalone

If you have a Voice Standard standalone subscription, you can choose between one of the following downgrade options:

1. Downgrade to Voice Starter standalone

To downgrade to Voice Starter standalone, cancel your Voice Standard standalone subscription and re-subscribe to Voice Starter standalone.

  • After downgrading, you keep Admin console access but are limited to Starter-tier features.

2. Downgrade to a free account

Cancel your Voice Standard standalone subscription to automatically move to a free account.

  • Access: You lose Admin console access (unless you have a Google Workspace account).
  • Data and numbers: Just like the Voice Starter downgrade, your data is saved, and your phone number is reserved for 90 days. To keep your number, go to your Voice settings and select Get a number within 90 days.