Understand chat import reports

If you import users' chat messages with the data import tool, you can access 2 import reports. The 2 types of reports are a summary report and a data import report.

Export the reports

After you run a chat import, you can download the 2 reports in the Google Admin console of your target account.

You must be signed in as a super administrator for this task.

  1. In the Google Admin console, go to Menu and then Data and then Data import & export and then Data import.

    You must be signed in as a super administrator for this task.

  2. To export the reports to Google Sheets, click View data import logs or Export summary report.

    If the amount of data in the report exceeds the limit allowed in Sheets, the report is downloaded as a comma-separated values (CSV) file.

  3. If the Tasks list doesn't open automatically with the downloaded report, click Tasks .

  4. For Your Tasks, click the link to open the file in Sheets.

Understand the summary report

The summary report provides a count of the number of messages that imported or failed to import for each channel.

Summary report field Description
Team ID The ID of the team.
Channel ID The ID of the channel.
Space ID The ID of the new Google Chat space. If a Chat space wasn't created, the report value is missing.
Import status Status of the chat import:
  • Completed—All messages imported successfully.
  • Running—Import is still in progress.
  • Failed—The new space wasn't created.
Messages imported Number of messages and replies that imported successfully.
Messages failed Number of messages and replies that failed to import. To troubleshoot, check the data import report.
Messages skipped Number of messages and replies that were skipped and not imported.
Discovery issues The number of failures encountered by the system when crawling the source channel.

Interpret the data import report

Use the data import report to identify messages that didn't import and the reasons for the failure.

Error report field Description
Status The import status of the item (skipped, warning, error, success).
Error/warning code & description The code and message associated with the error or warning status.

For help with frequently seen error messages, go to Troubleshoot common error messages (later on this page).
Processing start time Start time of the import of the item.
Processing end time End time of the import of the item.
Source type The source item (such as, team, channel, channel metadata, channel memberships, or message).
Source identifier ID of the source item.
Source URI URI of the source item.
Target type The target item (such as, space, space metadata, space memberships, or message).
Target identifier ID of the item being imported to the target account.
Target URI URI of the target item.

Resolve common error messages

If you get an error that's not mentioned in this table, try running a delta import.

Error message Description & troubleshooting help
Can't migrate the entire thread. Google Chat can only migrate the first 500 messages. The thread exceeds Chat's 500 message limit. Only the first 500 messages were imported.
Can't find [email address] in your Workspace account.

Verify the following issues:

  • The user is active and not deleted in your Google Workspace account.
  • The user's email address is correctly entered in the identity map.
Can't migrate a team without an owner. Assign an owner in Microsoft Teams then try again. The source team doesn't have an owner. Assign an owner to the team and try again.
Can't find user's email address. Enter an email for this user in your Microsoft Teams account then try again. Check that all members of the source team have valid email addresses.
Can't complete migration because one or more spaces are no longer available. Start a new migration to create spaces. This error is likely to occur when the space was not rolled out in the allocated time period. For details, go to Make spaces & messages available to users.
Can't match the Microsoft Teams ID to an existing team. Check the ID in your migration map and try again. Your import map contains a Teams ID that is not valid. Check the import map and try again.
Google Chat is turned off for your Workspace account. Turn on Chat services and try again. The Google Chat service is turned on for the users in your target account. For details, go to Turn a service on or off for Google Workspace users.


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