Troubleshoot a OneDrive data import

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Here's how to address issues you might encounter when setting up a data import from Microsoft OneDrive to Google Workspace.

Can't start a data import

If you get a To start migration, you must have super admin privileges and complete all previous steps error, make sure that a super administrator for your Workspace account sets up and starts the data import.

Need permission to access resources error

If you get a Needs permission to access resources in your organization that only an admin can grant error, make sure you connect to the Microsoft account using a valid Global Administrator account. For details, go to Connect to Microsoft OneDrive.

User account issues

Before starting a data import, you must set up the user accounts in Google Workspace. For details, go to Options for adding users.

A user account that isn't set up or set up incorrectly can cause the following issues in the reports:

Error uploading list of users

When you upload the file with the list of users that you want to import from OneDrive, you may get one of the following errors:

• Upload sensitive CSV failed
• Validate CSV failed
• Bulk action initiation failed

To troubleshoot, confirm the following items and then upload the file again:

• The CSV file has only one column with the header Source Email.
• The OneDrive and Workspace email addresses are valid.
• Each OneDrive email is only listed once.
• Each user has a Workspace account.

Users receive emails about temporary file ownership

If your users receive emails with You're now the owner of "GoogleWorkspaceMigrate Temp File" in the subject line, no action is needed.

The emails are sent as part of the data import process. Sometimes, temporary files or folders are created to transfer information and permissions. The temporary files are automatically deleted when the data import is complete.

Data import completes with empty folders

If only folders import, the Data import status report shows Size of migrated files as 0 B. To fix this issue, follow these steps:

1. Click View data import logs.
2. Identify the items that didn't import and the reasons for their failure. For details, go to Understand a OneDrive data import report.
3. Fix the issues and then run a delta import.

Missing files, folders, or permissions

If you have a missing files, folders, or permissions after a data import, follow these steps:

1. Check that the list of OneDrive users includes the emails of the users that own the missing items. For details, go to Create a file of OneDrive users to import.
2. Verify that your identity map contains the correct list of users. For details, go to Create & upload an identity map.
3. Make sure that at least one owner of the file or folder in OneDrive has a Workspace user account.
4. Make sure your data import settings aren't skipping the files that you want to import. For details, go to Select data import settings.
5. View the data import logs. For details, go to Understand a OneDrive data import report.
6. In the report, use the file name to search for the missing file. File names are part of the Source URL in the data import report.
7. If you get an error message in the report, locate the error code in the data import report. Then, follow the instructions to troubleshoot the error message.
8. Run a delta import.

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