Understand a OneDrive file data import report

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In the Google Admin console, you can view a report with detailed information on the items in your Microsoft OneDrive data import.

Access the report

  1. In the Google Admin console, go to Menu and then Data and then Data import & export and then Data import.

    You must be signed in as a super administrator for this task.

  2. For Microsoft OneDrive, click Import.
  3. Click View data import logs.
  4. If the Tasks list doesn't open automatically with the report, click Tasks .
  5. For Your Tasks, click the link to open the report in Google Sheets.

Review the data import report

Use the data import report to identify items that didn't import and why.

Error report field Description
Status The item's import status (for example: warning, error).
Error or warning code and description

The code and message associated with the error or warning message.

For help with frequently seen error messages, go to Troubleshoot common error messages.
Processing start time When the item started to import.
Processing end time When the item import was complete.
Source type & source identifier

drives/drive_id

  • Microsoft OneDrive Crawler

drives/drives_id/folders/folders_id

  • Microsoft OneDrive Folder Crawler
  • Microsoft OneDrive Item Creator
  • Microsoft OneDrive Item Updator
  • Microsoft OneDrive Item Parent Updator
  • Microsoft OneDrive Item Permission Crawler
  • Microsoft OneDrive Item Permission

drives/drive_id/files/file_id

  • Microsoft OneDrive Item Creator
  • Microsoft OneDrive Item Updator
  • Microsoft OneDrive Item Parent Updator
  • Microsoft OneDrive File Version
  • Microsoft OneDrive Item Permission Crawler
  • Microsoft OneDrive Item Permission
  • Microsoft OneDrive Item Permission Cleaner
Source URL The OneDrive user's URL.
Target type & target identifier

folders/folder_id

  • Google Drive folder

files/file_id

  • Google Drive file
  • Google Drive file version
Target URL The Workspace user's URL.

Troubleshoot common error messages

If you get an error that's not mentioned in this table, try running a delta import.

Error message Description & troubleshooting help

An error occurred while calling source side

or

Need admin approval

The data import tool wasn't able to connect to your Microsoft OneDrive account.

  1. Verify that the Microsoft administrator account has the Global Administrator role.
  2. Run a delta import.
Failed to crawl parent item permissions while crawling permissions for Drive ID drive_id and source ItemId item_id A transient error that can be corrected by running a delta import.
Failed to crawl folder as one of the upstream dependency task for Drive id: drive_id, Folder id: folder_id has failed.

A parent folder failed to import and it wasn't possible to crawl any of its child folders.

  1. Search the report for the listed folder ID to find out why the parent folder failed.
  2. Correct the error in the parent folder.
  3. Run a delta import.
Found microsoft drive item with restricted permissions. Drive id: drive_id, Item id: item_id. A OneDrive file or folder has restricted permissions. The data import tool doesn't support items with restricted permissions.
User provided in identity mapping does not belong to a Workspace customer

A target user email ID in the identity map is not a Google Workspace email ID.

  1. Remove the identity map.
  2. Correct the destination email ID.
  3. Re-upload the map.

For details, go to Create & upload an identity map.
Internal error occurred A transient error that can be corrected by running a delta import.
Found entries missing in the identity mapping for <username>

A OneDrive user isn't mapped to a Workspace user in the identity map.

  1. Remove the identity map.
  2. Correct the user mapping.
  3. Re-upload the map.

For details, go to Create & upload an identity map.
The item shared with "Anyone with the link" on the source could not be shared with the same setting on the target file on Google Drive. An item with the Anyone setting couldn't be imported because external file sharing is turned off in Workspace or link permissions are restricted. Update the link permission settings and turn on external sharing.
Item is created by a non-user identity. The OneDrive file or folder was created by a non-user identity. The data import tool doesn't support items that were created by non-user identities in Microsoft.
Item is last modified by a non-user identity. The OneDrive file or folder was last modified by a non-user identity. The data import tool doesn't support items that were modified by non-user identities in Microsoft.
Target email not found. The email address provided in the identity map doesn't exist in Workspace. Create the user in Workspace and run a delta import


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