If you encounter any issues with your Google Beam hardware, software, or device administration, follow the steps in this guide.
Use online support
Review the following online support resources:
When to get reseller support
Google Beam is an enterprise-grade product that comes with built-in support provided by your HP Amplify reseller. If the troubleshooting steps didn't resolve the issue, contact them to request a support technician.
Before you begin
To get support, you need to explicitly grant your reseller access to your fleet's device health data in Poly Lens. To grant access:
- Create a Poly Lens account if you don't have one.
- Add the support technician as an account member.
Find the device serial number
Before contacting your reseller for support, you need to find the serial numbers for the device that's having an issue. The serial number for the Beam device is different from the serial number of the compute module, which is shown in your admin console. You can find the device serial number in two places:
- The main display has a sticker on the back that shows the serial number.
- You can also view the device serial number in Poly Lens.