Deprovision a device

Deprovisioning removes the Google Beam license from your device, rendering it inoperable. It's usually done for one of the following reasons:

  • The device needs to be factory reset due to a hardware issue (such as not starting).
  • You want to enroll the device under a different Google Workspace domain.
  • You want to change your Beam license to a different video conferencing provider (from Zoom to Meet or vice versa).
  • You want to change the language or time zone on the device.
  • You want to decommission the device entirely.

You should remove the Beam license from your device before factory resetting or re-enrolling the device to ensure that the license is available for reuse. Deprovisioning is in a different section of the Google Admin console depending on your license.

After being deprovisioned, the device is no longer visible in the device list. You can re-enroll the device by following the instructions in Re-enroll a device.

Click the tab that corresponds to your license.

Google Beam for Meet

To deprovision the device, follow these steps.

  1. In the Google Admin console, go to Menu and then Devices and then Google Meet hardware and then Devices.

    Some features may require having the Meet hardware View devices or Deprovision Google Meet hardware privilege or both.

  2. In the More panel, note the number of Google Beam for Meet licenses available.
  3. Find the devices you want to deprovision. If you have too many devices on the screen to see them, you can filter the devices using HP Dimension as the device model.
  4. Check the box next to each device that you want to deprovision.
  5. At the top right, click More and then Deprovision. You might have to go to the top of the list to see this option.
  6. Confirm that you want to deprovision the device.
  7. Return to Menu and then Devices and then Google Meet hardware and then Devices.
  8. In the More panel, confirm that the number of Google Beam for Meet licenses has increased by the number of devices you deprovisioned.

Google Beam for Zoom

To deprovision a device, you need to remove it from both the Google Admin console and the Zoom web portal. Follow these steps.

  1. In the Google Admin console, go to Menu and then Devices and then Beam.

    You must be signed in as a super administrator for this task.

  2. In the More panel, note the number of Google Beam for Zoom licenses available.
  3. Check the box next to each device that you want to deprovision.
  4. At the top right, click More and then Deprovision. You might have to go to the top of the list to see this option.
  5. Confirm that you want to deprovision the device.
  6. Return to Menu and then Devices and then Beam.
  7. In the More panel, confirm that the number of Google Beam for Zoom licenses has increased by the number of devices you deprovisioned.
  8. Follow the instructions in Managing Zoom Rooms devices to remove the devices from the Zoom web portal.