Set up desk phones to use with Google Voice in your organization. That way, your users can make and receive calls over the internet, instead of over dedicated telephone lines.
- When you set up a phone to use Google Voice, it can't use any other service provider. Also, any existing lines and numbers on the device are removed.
- Provide power to the phone through a separate power adapter or a Power over Ethernet (PoE) cable.
- Connect the phone to the internet.
- Assign a Voice license and number for each user that you want to assign a phone to. For details, go to Assign Voice licenses to users.
- Find the Media Access Control (MAC) address of the phone. It's printed on the back of the phone or shown in the settings panel on the phone and you'll need it for setup. For Poly VVX OBi Edition phones, you can use the serial number as the MAC address. The only number on the back of a VVX phone is the serial number.
- Make sure Poly's trusted IP addresses are allowed. If not, you need to add them to your allowlist. For a list of the trusted IP addresses, see Required Ports and Trusted IP Addresses and Hosts.
About supported devices and restrictions
Supported desk phone models
| Supported desk phone model | Recommended firmware version | Minimum required version |
|---|---|---|
| Poly ATA 400 and 402 | 4.0.1.6719 | 4.0.1.6719 |
| Poly Edge B10, B20, and B30 | 1.0.2.5983 | 1.0.2.5983 |
| Poly OBi 300 and 302 | 3.2.6.9350 | 3.2.6.9350 |
| Poly VVX OBi Edition 150, 250, 350, and 450 | 6.4.5.10011 | 6.4.0.2 |
| Poly Edge E series | 8.1.4.1453 | 8.1.4.1453 |
If you don't have one of these models or aren't sure, learn how to identify your model and convert to OBi Edition Software by contacting Poly support.
Note: Poly is discontinuing all devices based on OBi firmware with the exception of the Poly ATA 400. This means that the VVX and Edge B and OBi300 devices are no longer available for purchase from HP/Poly. Google will continue supporting these devices, however there will be no firmware updates from Poly for these devices.
Device restrictions
- Voicemail and contact directory are not supported on Poly devices.
- OBiTALK devices work with the personal version of Voice and Voice Starter standalone subscriptions. They do not work with paid Voice add-on subscriptions. You can't connect those phones to your work or school account. If you're not sure what kind of account you're using Voice with, go to About Google Voice account types.
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Poly Edge E setup differs from Poly Obi setup.
Set up a desk phone or ATA
Before you begin: Unbox the desk phone or ATA but do not plug it in.
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In the Google Admin console, go to Menu
Apps Google Workspace Google Voice.Requires the Google Voice Admin role.
- Click More
Deskphones. - Click Add a desk phone.
- Enter the device's MAC address. You can find the MAC address on the box, or on the back of the phone. Proceed to add the desk phone or ATA.
- Plug the device into the network. If the device has never been used before it should automatically provision itself.
- If the device does not automatically begin to provision itself, you must perform a manual factory reset.
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