Fix errors porting numbers to Voice

Incomplete porting request
This error is usually caused by an address error. Double-check the address for the company that holds the number you want to port through the postal service portal or other official records. Then, cancel and restart the porting order.

This error can also be caused by these less common issues:

• Unstable internet connection
• Duplicate requests were made
• Your domain is suspended
• Internal system error

Name invalid
The primary contact name in the porting request contains invalid characters, such as +, !, or %.
Ensure the primary contact doesn't contain invalid characters. Then, cancel and restart the porting order.

The porting request already exists
There's already a request for the number. Or, the billing telephone number is already involved in another ongoing porting.
Wait for the open porting request to complete. If needed, cancel the existing request and restart the porting order.

The address must contain a street number and a street name

The address in the porting request is missing a street name and or street number. Ensure you have the correct address that matches the record from your current phone company. Add the correct street name and number and resubmit the porting order.

14

The account number for your current carrier is missing or incorrect

The account number for your current carrier must be present and match the latest record. To resolve this issue, contact your local carrier and get the correct account number for the phone numbers you are porting and resubmit the porting order.

15

The Porting PIN for your current carrier is missing or incorrect

The PIN for your current carrier is required and must match the latest record on your account. Ensure you put the correct porting PIN for your account and resubmit the porting order.

Google does not require a PIN to port your service to us. Your current number carrier has requested the PIN as part of the verification that the authorized user is requesting this porting instead of someone acting maliciously.

To resolve this issue, contact your current number carrier, advise them of your attempt to move your services to Google, however, you are receiving a PIN Required rejection. They should be able to assist you with the correct porting PIN.

Modify the PIN in your porting request and try resubmitting.

16

Numbers being ported must be from the same rate center

The numbers in the porting request are from multiple rate centers. Each porting request only allows numbers from the same rate center. Separate the numbers into different porting orders based on their rate centers and resubmit.

17

The LOA you submitted has an error

One or more errors are present in the LOA document you submitted. Follow the LOA instructions and ensure the LOA has the correct date format and signature.

18

The phone numbers exceed the country limit

There's a limit on the maximum numbers or ranges allowed per porting request. Refer to the rule specific to your country:

• France, Portugal, Spain, Sweden and United Kingdom: Maximum 20 single numbers, maximum 20 ranges, or maximum 20 for a combination of single numbers and ranges per porting request.
• Belgium: Maximum 25 single numbers, maximum 25 ranges, or maximum 25 for a combination of single numbers and ranges per porting request.
• Denmark: Maximum 20 ranges, 20 single numbers, or a combination of 20 single numbers and ranges per porting request. The Local Area Code (LAC) should be the same for all numbers.
• Germany: Maximum one range or maximum 10 single numbers per porting request.
• Ireland: Maximum 50 single numbers, maximum 20 ranges, or maximum 20 for a combination of single numbers and ranges per porting request.
• Italy: Maximum one single number, or maximum of one range per porting request.
• Netherlands: Maximum 250 single numbers, maximum 250 ranges, or maximum 250 for a combination of single numbers and ranges per porting request.
• Switzerland: Maximum 20 ranges or single numbers with the same LAC, or maximum 10 single numbers with different LACs.

Ensure that the numbers you're porting comply with the preceding country-specific rule, and try submitting again.

19

Special characters aren't allowed in the street name

Ensure that the street name you entered includes only alphanumeric characters.

20

The LOA file exceeds the size limit

The Letter of Authorization (LOA) you uploaded exceeds the maximum allowed file size of 3 MB. Upload a smaller file and try submitting again.

21

The CIF/NIF/VAT is invalid

Your entry in the CIF/NIF/VAT field is invalid. It should contain only alphanumeric characters and hyphens ("-"). Refer to your country's official business records to obtain the correct CIF/NIF/VAT number, then try resubmitting the porting request.

22

The entered account number is invalid

It should contain only alphanumeric characters and no special characters (including "#" and "-") and must not exceed 20 characters. Verify that the account number is correct and try resubmitting the porting request.

23

The phone numbers have an open order

A porting order is already in progress for the number(s) you are trying to port in. Wait for the current order to be completed before submitting a new request.

24

The area code is not supported

Google Voice does not support porting requests for the region (or the area code) associated with your number. Try using a different number.

25

Connection issue

We're having trouble connecting to our external service partners. Resubmit your porting order later.

26

The billing phone number has an open order

A port order with the same billing phone number is already in progress. Use a different billing phone number for the new port request and try submitting again.

27

The porting numbers are incorrect

The porting number should include the country code at the beginning. Ensure the digits and length of the phone number is correct.

28

The building name is not allowed for addresses in Italy

Leave the building name field empty and try submitting again.

29

The porting date must be a business day

Weekends and holidays aren't allowed to be selected as the porting date. Choose a different date and try submitting again.

30

The contact name can only contain letters and spaces

Only alphabetic characters are allowed in the first and last name fields, and the length should be less than 50 characters. Ensure the contact name is in the allowed format and try resubmitting.

31

The PIN is missing or invalid

Only alphanumeric values are allowed for porting PIN field and the max length is 15 characters. Ensure the PIN you entered is valid and try resubmitting.

32

All porting numbers must be from the same carrier

Numbers from different carriers need to be in a separate request. Double check all the porting numbers and resubmit the porting request.

33

Requested porting date is too early

The porting date must be at least 14 business days from today. Select a porting date 14 business days from today, then resubmit the porting request.

All mandatory porting information has been given pre-porting. Porting orders might be in this status for up to 72 hours to allow for data validation on the porting request.

Your current carrier has a different address on your account than was provided in your transfer request. We must be able to match your account information exactly in order to transfer your number.

Contact your current carrier and obtain the current service address (not billing address) on file.

Cancel this porting and create a new porting order with the updated address. Once we can match the information on file with your current carrier, we can continue with your number transfer.

A Google Workspace support representative will email admin_email with the next steps.

The service address in the porting request is incorrect. Note: It might not match your billing address. Contact your current carrier for the correct service address.

A Google Workspace support representative will email admin_email with the next steps.

You can also cancel your porting request and submit a new porting request with the correct address, but this may take longer. We recommend waiting for support.

The address used doesn't match the area code in the number being transferred. Consult your current phone company to get the correct address and postal code meant for the area code of the number being transferred.

Contact your current phone company and obtain the current Service Address and postcode (not Billing Address) on file.

Cancel this porting and create a new porting order with the updated address. Once we are able to match the information on file with your current phone company, we can continue with your number transfer.

A Google Workspace support representative will email admin_email with the next steps.

Your current carrier states that the passcode or porting PIN given doesn't match what they have on file. Cancel and resubmit the porting order with the correct porting PIN for your current carrier.

The number-transfer PIN in the porting request is incorrect or missing, or the porting PIN is missing or doesn't match the carrier records. Contact your current carrier for the correct PIN.

The number-transfer PIN in the porting request is incorrect or missing. Contact your current carrier for the correct PIN.

A Google Workspace support representative will email admin_email with the next steps.

You can also cancel your current porting request and submit a new one with the correct PIN, but this may take longer. We recommend waiting for support.

The account number in the porting request is incorrect or missing. Contact your current carrier for the correct account number.

A Google Workspace support representative will email admin_email with the next steps.

You can also cancel your porting request and submit a new porting request with the correct account number, but this may take longer. Google recommends that you wait for support.

The zip code in the porting request is incorrect. Contact your current carrier for the correct zip code.

A Google Workspace support representative will email admin_email with the next steps. They can update your current port request.
You can also cancel your porting request and submit a new porting request with the correct zip code, but this may take longer. We recommend waiting for support.

Your current carrier has a different name on your account than the name that you gave in your transfer request. To transfer your number, we must be able to match your account information exactly.

Contact your current carrier and confirm the exact name they have listed on your account. A Google Workspace support representative will email admin_email with the next steps.

The phone number you requested to transfer has been disconnected. In order to transfer a number to our service, the number must be active with the carrier you are transferring from. You will need to reactivate your phone number with your current carrier to proceed with transferring your phone number.

Perform the following steps to resolve the issue:

1. Call your current carrier and request that your phone number be reactivated on your account.
2. Confirm with your carrier that your account has been updated to reflect the change by getting a confirmation number and due date.

A Google Workspace support representative will email admin_email with the next steps.

Your current carrier states that the account number or porting PIN provided doesn't match what they have on file. Cancel and resubmit the port order with the correct account number and porting PIN for your current carrier.

A Google Workspace support representative will email admin_email with the next steps.

A Google Workspace support representative will email admin_email with the next steps.

Your phone number has a Local Freeze which prevents your number from being transferred to another carrier without your prior consent. You'll need to remove this feature in order to proceed with transferring your phone number.

To resolve this issue, perform the following steps:

1. Call your current carrier and request that the Local Freeze be removed from your line.
2. Confirm with your current carrier that your account has been updated to reflect the change by getting a confirmation number and due date.

A Google Workspace support representative will email admin_email with the next steps.